Matrix open necklace

Standard orders are delivered within 1 to 3 working days.

Standard delivery: 1-3 working days
Same day delivery: For orders placed before 5pm in Dubai, 12pm in Abu Dhabi, Sharjah and Ajman

Swarovski is unable to deliver to PO boxes or APO/FPO addresses.

You may return ordered items within 30 days on full priced items and 7 days on sale items from receipt of your order, terms and conditions apply (with the exception of Gift Cards and customised products).

Swarovski crystal is a delicate material that must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:

Jewellery & Watches:
Store your jewellery individually in the original packaging or a soft pouch to avoid damage.
Polish your jewellery frequently with a lint free cloth to maintain its original sparkling condition.
Our recommendation is, to always place the jewellery on last, as a finishing touch to an outfit.
And don’t forget to remove your Swarovski jewellery before washing your hands, swimming or using products such as perfume, hairspray, soap, or lotion. Such products may harm the metal, cause discoloration or cause a loss of crystal brilliance.
Avoid contact that may scratch or chip the crystal.

Crystal Creations & Home:
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water. Dry with a soft, lint free cloth to maximise brilliance. Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.

Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.

Add an elegant greeting card with a personalised message inside (limited to one greeting card per order).

For the ultimate finishing touch, add a premium Swarovski gift bag. Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.