Orders will be delivered within 1 to 3 working days.

Same day delivery option is available for orders placed before 5pm in Dubai and Abu Dhabi.

Same day delivery option is available for orders placed before 1pm in Sharjah and Ajman.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

Please find below an overview of the delivery options and times.

Please note that your order cannot be delivered by our delivery partner on public holidays, so these days do not count as working days.

Our delivery partner handles all shipment in the Kingdom of Saudi Arabia, United Arab Emirates, Kuwait, Qatar & Egypt.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.

Swarovski accepts Visa, Mastercard, Amex and Apple pay as methods of payment. Please select the appropriate credit/ debit card during the payment process and fill in the required card details. Your card will only be debited once your order has been confirmed.

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated card number.

The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

You can return products purchased on the Website through the Swarovski Boutique as well as online. Please follow the online return process and read our return policy before returning a parcel.

We offer a direct online return process. You may return ordered items within 30 days for full priced items and 7 days for sale items after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:

1. Login to your account to initiate a return. Or simply click here to enter your order number and email address, and follow the steps to complete your return request.

2. Please make sure to hand over the item(s) in the same condition received.

3. After receiving the returned item(s), we will review and refund the corresponding amount based on the initial payment method:

• Credit/debit card payments: Refund to card
• Cash payments: eCredit note

If you received the item(s) as a gift, the sender will be issued a refund.

Please contact our Customer Service for more information by calling 800 772 7553 or by sending an email to SwarovskiGuestRelations.ae@mailmac.net

Our advisers are also available to help you from Sunday to Saturday from 10 am to 10 pm.

More information on delivery and returns can be found in the FAQ section

If you are not completely satisfied with a Swarovski purchase or gift for any reason, you have the right to return the products within 30 days for full priced items and 7 days for sale items from receipt of your order.

All products must be returned to us unused and with all Swarovski and designer tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice, please refer to the below section for more information.

• We will not accept any returns if the original packaging has been opened or tampered with.
• We require a valid proof of purchase. This can be the online invoice or store invoice/receipt.

• We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.
• Customized products cannot be replaced or returned.

• Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
• Returns that are damaged or soiled may not be accepted and may be returned to you.
• If we receive any return of defective items outside of our return policy, we will return such item back to you.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Returns and pickups are free of charge.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

Once your order has been dispatched from the Swarovski fulfillment center, you will receive an email confirming the dispatch.

Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each order. The gift bag will be enclosed separately, so you can wrap the gift(s) yourself.

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.